Data Deletion Instructions
Last updated: October 1, 2026
You can ask Zahrex to delete your data at any time, using any of the options below. Zahrex is operated by WEBTRIX SARL AU, Casablanca, Morocco. Questions: privacy@zahrex.com
Option 1: Remove Zahrex from your Facebook account
- Open Facebook and go to Settings & privacy > Settings > Apps and websites (or Business integrations for business accounts).
- Find "Zahrex" and click Remove.
- Check the option to send a request to delete your data, then confirm.
- Meta notifies Zahrex automatically. We delete the access tokens for your connected Pages, Instagram accounts and WhatsApp number, stop receiving their messages, and delete the stored conversations, messages and advertising data right away.
- Meta shows you a confirmation code and a link where you can check the status of your request at any time.
Option 2: From the Zahrex dashboard
- Disconnect Meta: in your organization, open Apps, select Meta (or WhatsApp) and click Disconnect. Access tokens are deleted immediately and Zahrex stops receiving messages. Inbox conversations, messages and advertising data of the disconnected accounts are deleted 30 days later. If you reconnect within those 30 days, the deletion is cancelled and your history is restored.
- Delete a conversation: an owner or admin can open a conversation in the Inbox and click the trash icon. The conversation and its messages are deleted from Zahrex immediately. This is the way to fulfil a request from one of your customers.
- Delete your organization: the organization owner can delete the organization. This deletes its members, connected apps, Meta tokens, conversations, messages, advertising data and webhook records.
Option 3: Ask us by email
Send an email to privacy@zahrex.com from the email address of your Zahrex account, and tell us what you want deleted (for example your whole account, or the data of one of your Facebook Pages). If you are a customer who messaged a business that uses Zahrex, include the name of that business and the Page or Instagram account you contacted, so we can find your conversation.
We confirm receipt and complete the deletion within 30 days. We may ask you to confirm your identity first.
What is deleted, and what is kept
Deleting data in Zahrex does not delete messages from Facebook, Instagram or WhatsApp themselves. You and your customers keep your copies there, under Meta's own policies.
| Data | What happens |
|---|---|
| Meta access tokens | Deleted immediately. |
| Inbox conversations and messages | Deleted immediately after a Facebook deletion request or a conversation delete; 30 days after a disconnect (cancelled if you reconnect within 30 days). |
| Advertising data (campaigns, ad sets, ads, performance snapshots, optimization suggestions, conversion event records) | Deleted immediately after a Facebook deletion request or organization deletion; 30 days after a Meta disconnect (cancelled if you reconnect within 30 days). Campaigns in your Meta ad account are not affected. |
| Raw notifications received from Meta | Deleted automatically after 30 days in all cases. |
| Zahrex AI assistant chat history (may include advertising performance you asked about) | Kept while your account is active so you can return to past conversations. Deleted within 30 days of a request to privacy@zahrex.com. |
| Your account and organization data | Deleted when you delete the organization or ask us by email. |
| Invoices and payment records | Kept only as long as Moroccan accounting and tax law requires, then deleted. |
More information
Read our Privacy Policy at https://www.zahrex.com/privacy-policy, or contact privacy@zahrex.com.